At Samwears LTD., each order is handled with great care and precision to ensure timely production and delivery. Once an order enters our processing or production stage, it cannot be modified or cancelled.
Order Cancellation Window
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Order cancellations are only accepted within 24 hours of placement.
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After this period, orders move into production and can no longer be cancelled.
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All cancellation requests must be sent in writing to [your support email] along with the order number.
Custom Orders
As our F1 and karting suits are often customised according to specific measurements, logos, or designs, all personalised orders are final and non-cancellable once production begins.
After Shipment
Once your order has been dispatched, it is considered final. Any subsequent requests will fall under our Refund & Exchange Policy.
Failed Deliveries
If a parcel is undeliverable due to an incorrect address or unresponsiveness to courier contact, the order will be treated as a return-to-sender. Reshipping or refund (if applicable) will be processed after deducting shipping and handling costs.
Our Assurance
We value our partnerships and always strive for transparent, professional handling of all orders. Every decision is made keeping our customers’ satisfaction and our production integrity in balance.